Resume

SUMMARY

  • Departmental/Project management: Experience in owning projects for the full lifecycle from the concept to implementation and adhering to a scheduled release cycle as needed.
  • Product development: Experience with scoping, designing, developing, deploying, and supporting enterprise scale web sites and applications. Using metrics and analytics to drive change and innovation.
  • Collaboration: Effective working independently as well as contributing to a cross-organizational team effort.
  • Superior communication skills: excellent at maintaining effective communication across all platforms.
  • Innovation through Technology: Solid record of recognizing gaps in workflows and finding solutions
  • Advanced communication skills across all media: email, issue papers, presentations, web content.

SKILLSET
Highly proficient HTML and CSS programming skills, Omniture, Drupal, Joomla and other Content Management Systems, Dreamweaver, Flash, Fireworks and Photoshop design. Intermediate video-editing and publishing with Adobe Premiere Elements, Storymaker and Brightcove.
PROFESSIONAL EXPERIENCE
Confirmit, New York, NY
 
6/11 – 10/11  Technical Account Manager/Project Manager
Responsible for conducting external training, demos and product support for the Confirmit data collection SaaS platform. Provide pre & post-sales client support. Manage long-term client projects, coordinate enhancements, and provide a point of contact for client issues.
 
The Depository Trust and Clearing Corporation, New York, NY
 
11/10 – 6/11  Web Communications Manager
Responsible for performing day-to-day front-end development, site maintenance, including design, development and implementation. Design and build pages using a variety of graphic software applications and tools. Responsible for coordination of all corporate (public) web projects; provide guidance and leadership to web development team members. Provide oversight of software related to the site and hardware, and coordinating security related issues for both. Project management for web development projects with internal teams. Act as technical expert and coordinate research testing, and implementation of new techniques and technologies.
Dow Jones Local Media Group, Campbell Hall, NY
4/09 – 11/10  Web Applications Support Manager
Manage centralized support department responsible for incoming issues from all DJLMG properties. Provide support for back-end code, new feature requests, bug tracking and critical outages for online editors, newspaper staff and product managers. Coordinate workflows between web developers, designers and additional support staff. Set up and maintained ticketing support software system, documentation wiki, password management system and project management system. Project management for web development projects with internal teams. Also provided training internally as well as groupwide for new software applications via webex.
The New York Times Regional Media Group, Tampa, FL
7/08 – 02/09:  Quality Assurance Engineer
Interact with technical producers, web developers, designers and product managers both in our corporate office and across all NYTRMG properties. In this role, I was responsible for reviewing and thoroughly testing the elements used on all sites and applications across all property websites. Also provided training internally as well as groupwide. Faculty member for the 2009 New York Times Student Journalism Institute.
9/07 – 06/08:  Online Director (promoted from Senior Technical Producer)
Directed and managed the production of two news related websites. Website development using CSS, Photoshop, Storymaker, HTML, Publicus and other multimedia tools and equipment. Devised advertising strategies; met revenue goals at a department and company level. Management of online department including an online sales executive and an online producer; responsibilities included including writing goals and conducting reviews as well as resource management and project forecasting. Website statistics reporting using Omniture and also advertising performance reporting. Participated as part of the steering committee to standardize websites groupwide for usability and code integrity. Restructured and documented new newsroom processes to meet redesign needs for two newspaper websites. Also provided training internally as well as groupwide. Faculty member for the 2008 New York Times Student Journalism Institute.
 1/06 – 9/07:  Senior Technical Producer (promoted from Technical Producer)
Design and code websites for the 15 regional newspapers and affiliated sites as well as define coding and development best practices. Lead quarterly training classes for online directors and producers. Website design using CSS, Photoshop, Storymaker, HTML and Publicus. Management duties for 2 online producers including writing goals and conducting reviews as well as resource management and project forecasting. Faculty member for the 2007 New York Times Student Journalism Institute; responsibilities included website redesign and recoding, teaching the students how to post stories to the website, video-editing and effective Storymaker/Brightcove usage.
Sterling Ledet & Associates, Tampa, FL
11/05 – 04/09: Technical Trainer (Contractor)
Provide classroom training for individuals from various corporations in the areas of Adobe software products.
Jagged Peak, Tampa, FL
4/05 – 10/05:  Web Designer
Develop CSS positioned templates for clients’ storefronts and web portals. Create email broadcasts for clients and internal marketing projects. Documentation management  and organization in internal web portal. Website and graphic design using CSS, Photoshop, Dreamweaver, Flash and HTML.
Rover USA, Riverview, FL
4/04 – 4/05:  Web Designer
Develop new and innovative websites as part of a team. Meet and follow-up with clients and potential clients. Generate creative website designs to present to clients and develop them using cutting edge tools such as Photoshop and Flash. Established a project management system for internal use as well as with clients.
America II Corporation, St. Petersburg, FL
5/00- 4/04:  Web Developer
Maintain the corporate internet, intranet and extranet web sites. Participated in development of curriculum for corporate training program and instructed two of the training classes. Design animated graphics for advertising and internal use. Participate in creative process for new site designs/layouts. Respond to technical problems.
Raymond James Financial, St. Petersburg, FL
8/99- 5/00:  Technical Coordinator
Maintain the corporate internet, intranet and extranet web sites. Participated in development of curriculum for corporate training program and instructed two of the training classes. Design animated graphics for advertising and internal use. Participate in creative process for new site designs/layouts. Respond to technical problems.
Advanced Internet Technologies, Fayetteville, NC
1/99 - 6/99:  Technical Support Representative
Provide second level technical assistance, sales support and customer relations by phone; resolve problems related to web hosting; develop and instruct tech training class to teach technical support representatives a new skill or program. 
EDUCATION
1996 - 1999                            Fayetteville Technical Community College - Media Integration Technology A.A.S.  
2005 – 2007                            Saint Leo University